Delivery & Returns

Shipping Policy

Delivery Time
Our commitment to delivering high-quality products means we handle every order with great care. At present, we have a processing time of 1-5 Business days & we aim to deliver your order within an average timeframe of 7 to 12 business days.

Please note that these delivery times are estimates only and may vary depending on your location and current circumstances.

Delays Due to Unexpected Demand
We would like to emphasise that delivery times may vary due to unexpected surges in demand that can arise suddenly. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, potentially leading to delays. We ask for your understanding during such times and assure you that we will do everything we can to minimise any delays.

Shipping Service
We use Australia Post, a reputable national shipping company, to ensure that your order is delivered to you safely and reliably. With Australia Post, you can expect excellent service and real-time tracking information to follow the progress of your shipment.

Extras
To enhance your shopping experience, we also offer:

  • Free Shipping: For orders above a certain value, we offer free shipping.

  • Insured Shipping: If you need your order urgently with insurance, we offer insured shipping for an additional cost.

  • Customer Service: Our dedicated customer service team is always available to answer your questions and address any concerns you may have.

We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing us for your purchases!

Returns Policy

You have the right to cancel your order within 14 days of receiving it, without providing any reason. After cancellation, you have a further 14 days to return the product. If you choose to return your order, you will receive a refund.

Please note: the return shipping costs from your home to our store are at your own expense. These costs are approximately 35-45 AUD per parcel — please check with your carrier for exact rates.

If you choose to exercise your right of withdrawal, the product must be returned to us with all original accessories and – where reasonably possible – in its original condition and packaging.

To initiate a return, please contact us at support@Hammonds-Aus.com. We will refund the order within 21 days of your return request, provided we have received the returned item in good condition.